Buyer Beware! Quick shipment on a DEFECTIVE product. I installed the memory in my computer and it did nothing. I tested the 1 GB PC2700 in my 2 daughter’s computers and the same thing. All 3 of these computers have chipsets that their ad said would work correctly. I was a little pissed at this point and looked at their feedback. I should have done this prior to buying from them but have never had a problem before buying things online. After reading 100's, yes hundreds of negative feedbacks I decided to have this memory tested by a pro before contacting them. I took it to a big named computer parts store in California and they confirmed my conclusion. I sent numerous emails without response in regards to replacing my defective RAM. One the 4th day I called 3 of the numbers listed on their site. Two of these numbers didn’t work but I did reach the customer service rep. They asked what kind of motherboard I had and said they would email me my 3 options. I already knew what they were going to be after reading so many complaints. Each of these will require me to pay them more money. I told the rep I already know what my 3 option were and would gladly make the 40 mile drive to his shop and replace / handle this matter in person. They didn’t want any part of this and told me their eBay crew was working the night shift. They told me they would email me instruction on how to return this item. At this point I was very frustrated trying to understand this guy and ended the call. It would be nice if they had a “customer service rep” that could properly communicate.. Sure enough, they mailed me my 3 options which I’ve list on the bottom of this email.
These are my thoughts on the option they provided. There actual email is below my comments.
Why would I pay more money to a company that sent me a defective product and has so many angry customers? No it wasn’t a problem with the 3 personal computers or the test done at the shop it was your product that was at fault! I don’t need a upgrade on ram I need one that works.
Subtotal: US $23.95
Shipping and handling: US $9.95
Shipping insurance (included): --
8.260% CA Sales Tax (applies to subtotal + S&H): US $2.80
Seller discounts or charges:
Total: US $36.70
Furthermore, why are you charging me 3 bucks shipping to mail it back to me if I did the upgrade when I paid 9.95 to get this junk? Did you rip me off the first time or am I getting a discount this time?
Last but not least on option 1, where the *** is my life time warranty they claim in their ad?
Sure, let me send this junk back and get back $18.45! I will have to pay for insurance and some kind of deliver confirmation or you will say you never received it. I will have to pay for postage which should only be about $3 not the 9.95 you charged me to send it. Ok so were looking a $5 and I will get back $13.45 of my $36.70. Oh but wait, I forgot your going to say I’ve damaged the item in some way as you’ve done to others in past and not refund me anything. I bet this one stick of defective ram has made your various company names thousands of dollars!
Sure I’m all over this one. Exchange my ram for 1/2 the amount at no cost. You will send me another piece of junk or try to milk a few more bucks for shipping and handling which consists of a tiny 2x5" bubble wrap and tiny envelope. I think I will have it mounted on a plaque and keep it on my desk. Every time I go to order something online I will look at it and remember to avoid sellers like you.
One pissed off Dude
Pasted directly from my email they sent to me:
If you wish an exchange for right module, I DO GUARANTEE LOWEST PRICE AND make sure you get RIGHT COMPATIBLE MODULES. It is jungle out there if you are looking for right module, and I promise to take care of you by being an honest and right guide.
For compatible memory, I have a Super Talent which would be the right choice. They are the same company who make modules for major companies and is FAR cheaper than them, also offers a lifetime direct warranty and excellent reputation with at the right price point.
If you need correct, compatible module, this option is the best one. Compare the price and please compare apple to apples. This is NOT OEM or a Generic brand that I am recommending, but a certified hassle free solution.
You had paid, $23.95 USD for High Density Memory on the auction, but that is not the right modules you for, so for right type of module - Low Density, EACH module would cost $64.00 USD
UPGRADE to compatible Hassle Free - Certified Low Density 1GB PC2700 Memory - It will cost you an additional $43.05 USD (Price includes Return shipping of $3 back to you).
This price is guaranteed for only the next 3 days, as prices keep changing, so I request that please reply ASAP. I want your 100% satisfaction. Because of that, I can say - I offer best service and very aggressive prices - Hoping you will come to back us in future for any other hardware needs.
IF you wish to Upgrade, it is SIMPLE - Pay the amount using Paypal by sending payment to email@example.com (or if you wish, we can also take credit card)
Simple Steps to follow:
1. Go to www.paypal.com / Click on Send Money (TOP TAB) / Click on PAY ANYONE / Recipient’s email - USE: firstname.lastname@example.org / Category of Purchase: USE: Goods (other)
2. Once you get transaction ID, email it to me
3. Once you pay, and let us know, we will then send you RMA number and instructions to return the modules you currently have.
4. As soon as we receive them, we will send you replacement modules to you.
If you wish a Paypal refund the refund value will be: $18.45 USD
There is a 3rd option, if budget is an issue. You can do even swap for LOW DENSITY module - get 1/2 the RAM you have bought but it will be compatible and will not cost you extra
I know others are selling this type of memory, so if you decide to go with me, JUST LET ME KNOW, I will make the change and send it out. Please let me know as to which way you wish to go and I will send you appropriate RMA number and instructions for return.
NOTE: To us customer service is VERY IMPORTANT< IF YOU DO NOT GET A RESPONSE IN 24-48 HOURS< PLEASE Email email@example.com
Review about: 1Gb Memory.